Last week we asked: "Have you had the experience of suppliers being so difficult to initially contact that you decided to remove them from your list of possible suppliers without ever talking to them?" A whopping 70% of you said "YES"
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It never ceases to amaze me how many suppliers seem to have the philosophy of: "Who in the Hell do you think you are, a Customer?"
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But I don´t like to speak to a computer voice and needed to puch on buttons for the contact I need.
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Problems, Yes, but only with a few. The pulp and paper industry ones are at least as good as others, and MUCH better than any of the dozen cell phone companies I have dealt with in serveral countries.
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| Their website was under construction for at least 6 months and when I finally found out whom I should contact, my urgent request took 7 days for a return phone message and then another 2 1/2 weeks for the RFQ. Needless to say, no P.O. was forthcoming. |
This week we are asking if you are prepared for retirement. You can take the quiz here or click on "More" below.
Want to get a jump on the surveys? Follow me on twitter, where they are posted early. You can do this here. (note: all respondents are confidential; the software is programmed in such a way that neither we nor anyone else can determine who responded)
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Want to be heard on other subjects? Be sure to watch for "Paperitalo Second Tuesday Surveys."
