One day last week, USA Today screamed a headline about cities and states providing inducements (reduced tax rates and so forth) to businesses that locate in their area. There.... Read More
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Actually, many people seek out customer service roles for themselves. The four wealthiest individuals I know, all “retired” and ranging in age fro.... Read More
Week of 3 Sept 07
If you think you are not involved in customer service, read on—this column is for you and just may save your job.
When I arrive at a motel or hotel (a.... Read More
The turmoil in the worldwide markets and the response of central bankers, notably in Europe and the USA, leaves me sounding like a consultant, "On the one hand, on the other h.... Read More
Concerning Management and the problem of motivation—part 1
Jim,
As usual an interesting article.
I have been through numerous training sessions that contained the "f.... Read More