Concerning Foxes in the Henhouse
Jim,
Great article on missappropriating company property. I thought the same things you wrote whenever we had to discharge someone for s.... Read More
Concerning Xtreme Customer Service (XCS)
Jim,
I enjoyed your column on XCS. Your examples show a lack of customer focus and a lot of non-value added activity. In essenc.... Read More
Concerning Management and the problem of motivation—part 2
Jim,
I liked the [column] below. All made good use of common sense. Our industry looks so much like the televis.... Read More
Concerning Management and the problem of motivation—part 1
Jim,
As usual an interesting article.
I have been through numerous training sessions that contained the "f.... Read More