Jim's Articles

Sep 19, 2007 at 11:15 am by admin

{continued from the top} In the exercise I mentioned at the beginning of this column, I have had the opportunity to read many graduate-level research papers attempting to q.... Read More

Foxes in the Henhouse

Sep 11, 2007 at 02:52 pm by admin

Week of 10 Sept 07 An old friend and I were reminiscing a few weeks ago about a situation we encountered a couple of decades ago. Perhaps with modern computer accounting,.... Read More

Sep 11, 2007 at 02:51 pm by admin

{continued from the top} The gas pumps used for maintenance and other company vehicles were on the back side of the central maintenance shop, not in sight of any other part.... Read More

Xtreme Customer Service (XCS)

Sep 04, 2007 at 08:01 am by admin

Week of 3 Sept 07 If you think you are not involved in customer service, read on—this column is for you and just may save your job. When I arrive at a motel or hotel (a.... Read More

Sep 04, 2007 at 08:01 am by admin

{continued from the top} Actually, many people seek out customer service roles for themselves. The four wealthiest individuals I know, all “retired” and ranging in age fro.... Read More