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Week of 10 Jan 11: What makes a manager?

Jan 06, 2011 at 11:04 am by admin

In the last forty years I have made enough management mistakes to qualify as an expert.  As we launch a new year and some of you have set New Year's resolutions to beco.... Read More

Customer no-service gets high ratings...

Jan 06, 2011 at 11:04 am by admin

A chilling tale of customer disservice. Click here: http://www.nytimes.com/2010/11/28/business/28borker.html?pagewanted=all or go to "More" below Remember, to assure yo.... Read More

Honest Science

Jan 06, 2011 at 11:04 am by admin

    Jim, Notice that "global warming" has morphed into "climate change"!  This is clear evidence that the purveyors of this hoax are back-pedaling faster tha.... Read More

Do you aspire to be a manager?

Jan 06, 2011 at 11:04 am by admin

  Last week we asked about your involvement with pulp and paper research centers.  The narrative comments are in the Letters Column. When asked, "Do you have any e.... Read More

Seeing REDD

Jan 06, 2011 at 11:04 am by admin

In contrast with the Copenhagen meetings in 2009, which environmentalists bemoaned as catastrophic, many deem the recent UN Climate Change Conference in Cancun a modest succ.... Read More