Just like maintenance crises in poorly run mills, the highway bridge maitenance issue seems to have died as quickly as it arose. There is no subsititute for preventive and pr.... Read More
{continued from the top}
The gas pumps used for maintenance and other company vehicles were on the back side of the central maintenance shop, not in sight of any other part.... Read More
Week of 3 Sept 07
If you think you are not involved in customer service, read on—this column is for you and just may save your job.
When I arrive at a motel or hotel (a.... Read More
{continued from the top}
Actually, many people seek out customer service roles for themselves. The four wealthiest individuals I know, all “retired” and ranging in age fro.... Read More
One day last week, USA Today screamed a headline about cities and states providing inducements (reduced tax rates and so forth) to businesses that locate in their area. There.... Read More